Below you can get information about the general terms and conditions of using teaco.am website and/or getting our delivery service. TeaCo is an online platform through which you can order coffee, tea, accessories, sweets and equipment’s for Armenian and International famous brands.
Privacy Policy
TeaCo guarantees for keeping confidentiality of customer data. The company is responsible for the personal data protection and we provide it exclusively for the purpose of delivery, strictly following Armenian law for Personal Data Protection.
General Terms for Sales and Delivery Service
After receiving the order TeaCo company immediately takes actions for its timely fulfillment. Following our principle of “quality and freshness’ we follow the whole process: including grinding, packaging, dates and delivery standards, sweets freshness as well as maintaining the complete appearance of accessories.
Return and Exchange Policy
Below mentioned rules for returning and exchanging the products are not subject to change. Please read our company rules in detail before confirming your order:
Any non-food item (including accessories, equipment, etc..) purchased from Teaco is subject to return and exchange if it does not match the product description of the website or/and for some other reason that the consumer does not like it.
Exchanging and returning can be done within 24 hours from the moment of delivery.
If the company did not deliver the proper item, then the delivery amount is not payable by the customer upon return. In all other cases the customer is obliged to pay the delivery service cost.
Exchanging the items is possible if the original product appearance is wholly kept, except from cases when there is a violation of the norms or/and quality discrepancy.
Refunds are made within 24 hours.
The company is responsible for the delivery process to be done properly and on time, except for delays of postal delivery by “HayPost” CJSC for some technical or other reason.
TeaCo is not responsible for incorrect or incomplete information of order, address or data given by the customer.
Copyright
Based on The law of the Republic of Armenia on Trademarks, TeaCo is inaccessible to any action of copying without permission. For cooperation please call 011760760 or contact us on e-mail info@teaco.am.
Complaints
TeaCo protects the consumer’s rights and interests and delivers products only in accordance with the product price and quality. The company is responsible for providing all the mentioned conditions as well as delivery times, except for some individual cases when it is not dependent on the company: (Government decision on traffic restrictions, road closures, etc.).
If you have any complaints or suggestions please contact us on 011 760 760 or write by e-mail: info@teaco.am